Terms and conditions of sale effective from 3 November 2025.

 

Chapter I. DEFINITIONS

1. Vendor: AirPoint sp. z o.o. with the registered office at Pokorna 2 lok. U12, 00-199 Warsaw, registered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XIII Business Division of the National Court Register, under KRS number 0000677044, share capital PLN 50,000 paid in full, NIP 5252710092, REGON 367247644, acting under the name of AirPoint.
2. Purchaser: An individual or legal entity entering into a Contract with the Seller by purchasing services and goods using the Website or in person.
3. Beneficiaries: The person who uses the service on the basis of a Booking or Voucher, which may be either the Purchaser or a third party.
4. Consumer: a purchaser who is a natural person making a purchase not directly connected with his/her professional or business activity.
5. Internet service: The booking and sales system for services and goods operated by the Seller, available at www.airpoint.eu.
6. Contract: Contract concluded via the Website.
7. Service: Flight simulation replicating the behaviour of a real aircraft using Flight Simulator.
8. Place of Provision of Services: Premises where the Vendor's business is carried out, the address of which is communicated to the Purchaser or Beneficiary when making a Booking or arranging a Voucher redemption date.
9. Flight Simulator: A device consisting of a replicated aircraft cockpit and a vision system for flight simulations replicating the behaviour of a real aircraft.
10. Payment Operator: Przelewy24 service, PayPal or the Purchaser's bank, enabling payment by the Purchaser when purchasing services and goods on the Website.
11. Booking: A method of purchasing a Service which involves the purchaser indicating a predetermined date for the Service.
12. Voucher: A document authorising the performance of the Service, which includes the Voucher number and the expiry date of the Voucher.
13. Voucher validity period: Means the date until which the Voucher number is active, the provision of which enables the booking of a date for the performance of the Service. Reservation of a date for the Service may be made independently via the Website or at the Place of Service.
14. Regulations: These Rules of Procedure and any annexes forming an integral part thereof.

Chapter II. GENERAL PROVISIONS

1. The Terms and Conditions set out the standard terms and conditions applicable to the booking and purchase of services and goods between the Seller and the Purchaser offered on the Website.
2. Contracts concluded between the Seller and the Purchaser shall be governed by Polish law.
3. The services offered via the Website are provided at the Place of Service.
4. Each time you visit the Website, you accept these Terms and Conditions.

Chapter III. CONCLUSION AND PERFORMANCE OF THE CONTRACT

1. Ways of concluding the Agreement:
   1. The contract may be concluded by the user via the Website or in person at the Place of Service.
   2. The conclusion of a Contract on the Website requires the Purchaser to provide his/her following details: name and surname and e-mail address.
   3. The Purchaser, by concluding the Contract, purchases one of two ways of providing the Service:
      1. Reservation involving the indication on the Website of a specific date and time for the provision of the Service,
      2. Voucher consisting of the purchase of a document entitling to the Service.
2. Stages of concluding the Agreement:
   1. Booking:
      1. The Purchaser chooses the type of Service.
      2. The Purchaser selects the date for the Service via the Website or in person at the Place of Service among the available dates.
      3. The Purchaser provides his/her data (name and e-mail address) in order to conclude the Agreement and to book the appointment. The provision of additional data (home address, e-mail address and telephone number) is voluntary and is intended to facilitate contact between the Seller and the Purchaser.
      4. The Purchaser shall make payment in advance for the selected Service via the Payment Provider or, in the case of a personal purchase, directly at the Place of Service.
      5. Once payment has been confirmed, the Purchaser will receive confirmation of the booking in electronic form.
   2. Voucher:
      1. The Purchaser chooses the type of Service.
      2. provide your data (name and e-mail address) in order to conclude the Contract. The data provided is the data of the Voucher Purchaser, the data of the person who will use the Service should be provided only when booking the Voucher Realization Date.
      3. The Purchaser shall make payment in advance for the Voucher for the selected Service via the Payment Provider or, in the case of a personal purchase, directly at the Place of Service.
      4. Once payment has been confirmed, the Purchaser will receive the Voucher in electronic form (PDF file) via email or in paper form if purchased directly at the Place of Service.
   3. The contract for the purchase of a Booking or Voucher is concluded at the time of confirmation of payment.
   4. Payment:
      1. All prices on the Website are given in Polish zloty and are gross amounts (including VAT).
      2. The purchaser undertakes to pay within 30 minutes of the purchase. The moment of payment is: 1) notification of its receipt through the payment channels made available on the Website, 2) payment of the amount due at the Place of Service.
      3. The contract is concluded as soon as the payment is received by the Seller.
      4. Failure to pay the fee within the stipulated period will result in the cancellation of the transaction made.
      5. The Purchaser may lodge a complaint about the cancellation of a transaction within 6 hours of receiving the cancellation e-mail. For this purpose, the Purchaser is obliged to send the payment confirmation to the e-mail address provided on the Website. The Seller shall examine the complaint by the end of the working day following the day on which the complaint was submitted. Complaints submitted after the deadline or not meeting the above requirements will not be considered.
      6. If the complaint is accepted, the Seller shall enable the Purchaser to perform the Contract on the date resulting from the Booking, provided that this date is still available. If the date of the original Booking is not available, the Seller and the Purchaser shall agree on a new date for the performance of the Contract.
      7. The amount paid by the Purchaser in excess of the time limit indicated in paragraph 2(d)(i) above of these Rules will be eligible to be settled for payment on the next transaction.
      8. The purchaser making a purchase through the Website agrees to receive fiscal receipts in electronic form to the e-mail address provided when placing the order, to which an e-mail will be sent containing a link enabling the viewing and downloading of the fiscal receipt issued in electronic form.
3. Implementation of the Agreement:
   1. The Seller shall perform the Contracts at the Place of Service.
   2. Contracts shall be executed at the times and under the conditions contained therein, in particular with regard to the type and length of the Booking or Voucher, including its period of validity.
   3. The purchaser may designate a third party (hereinafter referred to as „Beneficiaries”) to exercise its rights under the Contract, then the Beneficiary shall perform its obligations under this clause 3 of the Rules.
   4. The User is obliged to arrive at the Place of Service no later than 15 minutes before the contractual deadline.
   5. At the request of the Seller, the User is obliged to present an identity card or provide information enabling the confirmation of the data provided when booking an appointment. By starting to use the Service, the User agrees to the terms of service. At the request of the Seller, the Purchaser or the User is obliged to sign a statement of consent to the terms and conditions of the Seller's services.
   6. If the Beneficiary is a minor or does not have full capacity to perform legal acts and make declarations of will, then it is necessary for his/her legal representative to make a declaration at the Place of Service Provision that he/she agrees to the terms of service provided by the Seller and to make a declaration of consent to the use of the Flight Simulator by the person under his/her care. The underage Beneficiary shall be under the sole care of his/her legal representative during the provision of the Service, with the legal representative being required to remain at the Place of Service at all times during the use of the Service.
   7. Failure to meet the requirements indicated in point 3 c - f of the Terms and Conditions is grounds for refusal of the Service by the Seller.
   8. The Beneficiary may make a one-time change to the booking no later than 24 hours before the performance date of the Contract. In such a situation, a new date for the performance of the Contract shall be indicated. The Seller reserves the right to charge an additional fee for changing the booking date, in the amount indicated on the Website.
   9. The Vendor reserves the right to cancel the booking in the event of a breakdown or other technical problems preventing the performance of the Contract. The Vendor will immediately inform the Beneficiary of the need to cancel the booking by contacting the Vendor by telephone or email, and will offer to set a new date for the performance of the Contract or to restore the activity of the voucher in order to allow the Beneficiary to re-book.
   10. The rules that apply to people staying at the Place of Service and using the Flight Simulator are set out in the Terms and conditions for the use of AirPoint premises and the Flight Simulator available at HERE.
   11. In the event of a reduction in time or refusal to perform the Contract due to failure to comply with the rules set out in the AirPoint Premises and Flight Simulator Terms and Conditions of Use, the Purchaser or User shall have no claim to perform the remainder of the Contract.
4. Voucher redemption:
   1. If the Voucher is purchased in advance and paid for via a Payment Provider or at the Place of Service, the Purchaser or Beneficiary shall make a booking of the date for the performance of the Contract by the Vendor via the Website or in person at the Place of Service. The Purchaser or Beneficiary shall receive a confirmation of the booking in electronic form.
   2. The Purchaser or Beneficiary may indicate the Voucher Redemption Date among the dates proposed by the Seller. In the case of an independent reservation of a date through the use of the Website, the dates on which the Service can be performed will be visible.
   3. Voucher Validity Date means the date until which the voucher number is active, the provision of which enables the booking of a date for the performance of the Service, although the date for the performance of the Service itself may be later and is selected at the time of service from the dates made available by the Seller.
   4. If the Voucher is not used within the validity period (understood as making a reservation for a date of service provision), the Purchaser or Beneficiary shall lose the opportunity to provide the Service. Failure to use the Voucher shall not be the basis for requesting a refund of the payment made, as the Vendor remains ready to provide the Service.
   5. Section 3 of this chapter of the Terms and Conditions shall apply mutatis mutandis to the redemption of Vouchers.

Chapter IV. WITHDRAWAL FROM THE CONTRACT

1. The consumer may withdraw from the Agreement for the sale of a product purchased on the Website within 14 (fourteen) calendar days without stating a reason and without incurring costs.
2. The Consumer shall also have the right of withdrawal within 14 (fourteen) calendar days if the Booking or Voucher is purchased directly at the Place of Service.
3. The period for withdrawal from the Agreement shall start from the date of its conclusion.
4. The declaration of withdrawal from the sales contract can be made by sending it to the Seller's address or to the e-mail address: info@airpoint.eu. To make a declaration, you can use the form available at HERE.
5. In the event that the withdrawal from the Contract is deemed to have been successfully submitted, the Contract shall be deemed not to have been concluded. The refund of the payments made by the Consumer shall be made within 14 days of the withdrawal in the manner in which the payment was made.
6. All costs associated with the return of the goods after withdrawal from the Contract shall be borne by the Consumer.
7. The Contract cannot be withdrawn if the Service has been performed before the withdrawal.

Chapter V. COMPLAINTS

1. In the event of a defect in goods or services purchased from the Seller, the Purchaser has the right to lodge a complaint based on the provisions of the Civil Code or the Consumer Rights Act, which regulate warranty rights.
2. A complaint can be made in writing by sending it to the Seller's address or to the e-mail address: info@airpoint.eu.
3. The purchaser should include in the complaint a brief description of the defect, the circumstances and date of its occurrence, his/her contact details and his/her demand in connection with the defect in the goods or service.
4. If the goods are not in conformity with the contract, the consumer may request repair or replacement. The trader may replace it when the consumer requests repair, or the trader may repair it when the consumer requests replacement if it is impossible or would require excessive costs for the trader to bring the goods into conformity with the contract in the manner chosen by the consumer. If repair and replacement are impossible or would require unreasonable costs for the trader, the trader may refuse to bring the goods into conformity with the contract
5. If the goods are not in conformity with the contract, the consumer may make a declaration to reduce the price or withdraw from the contract when:
   1. the trader has refused to bring the goods into conformity with the contract;
   2. the trader has failed to bring the goods into conformity with the contract;
   3. the non-conformity of the goods with the contract continues even though the trader has tried to bring the goods into conformity with the contract;
   4. the lack of conformity of the goods with the contract is such as to justify either a reduction in price or rescission of the contract;
   5. it is clear from the trader's statement or the circumstances that he will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience for the consumer.
6. The Seller shall respond to the reported complaint within 14 days. If the Purchaser is a Consumer, in the absence of a reply within the indicated period, the claim shall be deemed justified.
7. The rights of the Consumer shall also apply to a natural person concluding a contract directly related to his/her business activity, when it follows from the content of that contract that it is not of a professional nature for that person, arising in particular from the subject matter of his/her business activity made available on the basis of the provisions on the Central Register and Information on Business Activity.
8. Detailed information on the consumer's possibilities of using out-of-court complaint and redress procedures, as well as the rules of access to these procedures, are available at the offices and websites of district (city) consumer ombudsmen, social organisations whose statutory tasks include consumer protection, Voivodship Inspectorates of Trade Inspection and at the following internet addresses of the Office of Competition and Consumer Protection:
   http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
9. The consumer has the following examples of out-of-court complaint and redress procedures:
   1. The consumer shall be entitled to apply to the permanent amicable consumer court referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended) to resolve a dispute arising from the Agreement concluded with the Seller.
   2. The Consumer shall be entitled to apply to the provincial inspector of the Trade Inspection, pursuant to Article 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), to initiate mediation proceedings for the amicable settlement of a dispute between the Consumer and the Seller.
   3. A consumer may obtain free assistance in resolving a dispute between him and the seller, also using the free assistance of a county (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection (e.g. Federation of Consumers, Association of Polish Consumers).

Chapter VI. TECHNICAL REQUIREMENTS

1. In order to use the Website, it is necessary to use a terminal device that meets the following conditions:
   1. has access to the Internet,
   2. has a web browser with cookies enabled,
   3. has a program installed that can open PDF files (e.g. Adobe Reader).

Chapter VII. PROCESSING OF PERSONAL DATA

1. In accordance with the requirements of Articles 13, 14 and 15 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as RODO, we inform you that:
   1. The administrator of the personal data is AirPoint sp. z o.o. with its registered seat at Pokorna 2 lok. U12, 00-199 Warsaw, registered in the register of entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XIII Economic Division of the National Court Register, under the KRS number 0000677044, share capital 50.000 PLN paid in full, NIP 5252710092, REGON 367247644, acting under the name of AirPoint.
   2. Personal data are processed by the Administrator in order to provide services and sell goods and to fulfil the Administrator's legal obligations, as well as to protect the legitimate interests pursued by the Administrator. Data related to marketing and promotion are processed on the basis of consent. The legal basis for the processing of the data is Art. 6 para . 1 lit. a, b, c and f RODO.
   3. Personal data will be retained for the period necessary for the performance of the contract, but taking into account legislation requiring the retention of tax and accounting records for at least 5 years. In the case of personal data processed on the basis of consent, it will be kept for the period for which consent was given or until it is withdrawn.
   4. Everyone has the right to request access to their personal data, the right to rectification, erasure, restriction of processing, the right to object to processing, and the right to data portability to the extent regulated by the aforementioned Regulation.
   5. Everyone has the right to request access to their personal data, the right to rectification, erasure, restriction of processing, the right to object to processing, and the right to data portability to the extent regulated by the aforementioned Regulation.
   6. The provision of personal data by Purchasers is voluntary, however, it is necessary for the conclusion of the Agreement and the performance of the Services. The Seller processes personal data only for the purpose of concluding and performing the Services and, if consent is given, also for marketing purposes.
   7. By providing data, the customer declares that the personal data provided is his/her own and is up-to-date.
   8. If the Purchaser chooses to pay by means of a Payment Provider, he thereby consents to his personal data being passed on to the Payment Provider to the extent necessary for the provision of this service.
   9. If the Purchaser designates a third party as a Beneficiary, the Purchaser declares that he has obtained the consent of that person to make his personal data available to the Seller for the purpose of concluding and performing the Contract.
   10. The controller does not plan to transfer personal data to third countries, nor does it use automated decision-making mechanisms.

Chapter VIII. FINAL PROVISIONS

1. Contracts concluded through the Website are concluded in the Polish language and are governed by Polish law.
2. Contact with the Vendor is possible directly at the Place of Service, by e-mail and by telephone during business hours. The Seller's detailed and up-to-date contact details are available at www.airpoint.eu.
3. The Seller reserves the right to modify the content of these Terms and Conditions at any time, posting the date of the last modification.
4. These Terms and Conditions are available at the Place of Service and on the Website.

Terms and conditions of sale effective from 3 November 2025.

 

Chapter I. DEFINITIONS

1. Vendor: AirPoint Polska sp. z o.o. with the registered office at Pokorna 2 lok. U12, 00-199 Warsaw, registered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XIII Business Division of the National Court Register, under KRS number 0000785197, share capital PLN 50,000 paid in full, NIP 1132997752, REGON 383298037, acting under the name of AirPoint Polska.
2. Purchaser: An individual or legal entity entering into a Contract with the Seller by purchasing services and goods using the Website or in person.
3. Beneficiaries: The person who uses the service on the basis of a Booking or Voucher, which may be either the Purchaser or a third party.
4. Consumer: a purchaser who is a natural person making a purchase not directly connected with his/her professional or business activity.
5. Internet service: The booking and sales system for services and goods operated by the Seller, available at www.airpoint.eu.
6. Contract: Contract concluded via the Website.
7. Service: Flight simulation replicating the behaviour of a real aircraft using Flight Simulator.
8. Place of Provision of Services: Premises where the Vendor's business is carried out, the address of which is communicated to the Purchaser or Beneficiary when making a Booking or arranging a Voucher redemption date.
9. Flight Simulator: A device consisting of a replicated aircraft cockpit and a vision system for flight simulations replicating the behaviour of a real aircraft.
10. Payment Operator: Przelewy24 service, PayPal or the Purchaser's bank, enabling payment by the Purchaser when purchasing services and goods on the Website.
11. Booking: A method of purchasing a Service which involves the purchaser indicating a predetermined date for the Service.
12. Voucher: A document authorising the performance of the Service, which includes the Voucher number and the expiry date of the Voucher.
13. Voucher validity period: Means the date until which the Voucher number is active, the provision of which enables the booking of a date for the performance of the Service. Reservation of a date for the Service may be made independently via the Website or at the Place of Service.
14. Regulations: These Rules of Procedure and any annexes forming an integral part thereof.

Chapter II. GENERAL PROVISIONS

1. The Terms and Conditions set out the standard terms and conditions applicable to the booking and purchase of services and goods between the Seller and the Purchaser offered on the Website.
2. Contracts concluded between the Seller and the Purchaser shall be governed by Polish law.
3. The services offered via the Website are provided at the Place of Service.
4. Each time you visit the Website, you accept these Terms and Conditions.

Chapter III. CONCLUSION AND PERFORMANCE OF THE CONTRACT

1. Ways of concluding the Agreement:
   1. The contract may be concluded by the user via the Website or in person at the Place of Service.
   2. The conclusion of a Contract on the Website requires the Purchaser to provide his/her following details: name and surname and e-mail address.
   3. The Purchaser, by concluding the Contract, purchases one of two ways of providing the Service:
      1. Reservation involving the indication on the Website of a specific date and time for the provision of the Service,
      2. Voucher consisting of the purchase of a document entitling to the Service.
2. Stages of concluding the Agreement:
   1. Booking:
      1. The Purchaser chooses the type of Service.
      2. The Purchaser selects the date for the Service via the Website or in person at the Place of Service among the available dates.
      3. The Purchaser provides his/her data (name and e-mail address) in order to conclude the Agreement and to book the appointment. The provision of additional data (home address, e-mail address and telephone number) is voluntary and is intended to facilitate contact between the Seller and the Purchaser.
      4. The Purchaser shall make payment in advance for the selected Service via the Payment Provider or, in the case of a personal purchase, directly at the Place of Service.
      5. Once payment has been confirmed, the Purchaser will receive confirmation of the booking in electronic form.
   2. Voucher:
      1. The Purchaser chooses the type of Service.
      2. provide your data (name and e-mail address) in order to conclude the Contract. The data provided is the data of the Voucher Purchaser, the data of the person who will use the Service should be provided only when booking the Voucher Realization Date.
      3. The Purchaser shall make payment in advance for the Voucher for the selected Service via the Payment Provider or, in the case of a personal purchase, directly at the Place of Service.
      4. Once payment has been confirmed, the Purchaser will receive the Voucher in electronic form (PDF file) via email or in paper form if purchased directly at the Place of Service.
   3. The contract for the purchase of a Booking or Voucher is concluded at the time of confirmation of payment.
   4. Payment:
      1. All prices on the Website are given in Polish zloty and are gross amounts (including VAT).
      2. The purchaser undertakes to pay within 30 minutes of the purchase. The moment of payment is: 1) notification of its receipt through the payment channels made available on the Website, 2) payment of the amount due at the Place of Service.
      3. The contract is concluded as soon as the payment is received by the Seller.
      4. Failure to pay the fee within the stipulated period will result in the cancellation of the transaction made.
      5. The Purchaser may lodge a complaint about the cancellation of a transaction within 6 hours of receiving the cancellation e-mail. For this purpose, the Purchaser is obliged to send the payment confirmation to the e-mail address provided on the Website. The Seller shall examine the complaint by the end of the working day following the day on which the complaint was submitted. Complaints submitted after the deadline or not meeting the above requirements will not be considered.
      6. If the complaint is accepted, the Seller shall enable the Purchaser to perform the Contract on the date resulting from the Booking, provided that this date is still available. If the date of the original Booking is not available, the Seller and the Purchaser shall agree on a new date for the performance of the Contract.
      7. The amount paid by the Purchaser in excess of the time limit indicated in paragraph 2(d)(i) above of these Rules will be eligible to be settled for payment on the next transaction.
      8. The purchaser making a purchase through the Website agrees to receive fiscal receipts in electronic form to the e-mail address provided when placing the order, to which an e-mail will be sent containing a link enabling the viewing and downloading of the fiscal receipt issued in electronic form.
3. Implementation of the Agreement:
   1. The Seller shall perform the Contracts at the Place of Service.
   2. Contracts shall be executed at the times and under the conditions contained therein, in particular with regard to the type and length of the Booking or Voucher, including its period of validity.
   3. The purchaser may designate a third party (hereinafter referred to as „Beneficiaries”) to exercise its rights under the Contract, then the Beneficiary shall perform its obligations under this clause 3 of the Rules.
   4. The User is obliged to arrive at the Place of Service no later than 15 minutes before the contractual deadline.
   5. At the request of the Seller, the User is obliged to present an identity card or provide information enabling the confirmation of the data provided when booking an appointment. By starting to use the Service, the User agrees to the terms of service. At the request of the Seller, the Purchaser or the User is obliged to sign a statement of consent to the terms and conditions of the Seller's services.
   6. If the Beneficiary is a minor or does not have full capacity to perform legal acts and make declarations of will, then it is necessary for his/her legal representative to make a declaration at the Place of Service Provision that he/she agrees to the terms of service provided by the Seller and to make a declaration of consent to the use of the Flight Simulator by the person under his/her care. The underage Beneficiary shall be under the sole care of his/her legal representative during the provision of the Service, with the legal representative being required to remain at the Place of Service at all times during the use of the Service.
   7. Failure to meet the requirements indicated in point 3 c - f of the Terms and Conditions is grounds for refusal of the Service by the Seller.
   8. The Beneficiary may make a one-time change to the booking no later than 24 hours before the performance date of the Contract. In such a situation, a new date for the performance of the Contract shall be indicated. The Seller reserves the right to charge an additional fee for changing the booking date, in the amount indicated on the Website.
   9. The Vendor reserves the right to cancel the booking in the event of a breakdown or other technical problems preventing the performance of the Contract. The Vendor will immediately inform the Beneficiary of the need to cancel the booking by contacting the Vendor by telephone or email, and will offer to set a new date for the performance of the Contract or to restore the activity of the voucher in order to allow the Beneficiary to re-book.
   10. The rules that apply to people staying at the Place of Service and using the Flight Simulator are set out in the Terms and conditions for the use of AirPoint premises and the Flight Simulator available at HERE.
   11. In the event of a reduction in time or refusal to perform the Contract due to failure to comply with the rules set out in the AirPoint Premises and Flight Simulator Terms and Conditions of Use, the Purchaser or User shall have no claim to perform the remainder of the Contract.
4. Voucher redemption:
   1. If the Voucher is purchased in advance and paid for via a Payment Provider or at the Place of Service, the Purchaser or Beneficiary shall make a booking of the date for the performance of the Contract by the Vendor via the Website or in person at the Place of Service. The Purchaser or Beneficiary shall receive a confirmation of the booking in electronic form.
   2. The Purchaser or Beneficiary may indicate the Voucher Redemption Date among the dates proposed by the Seller. In the case of an independent reservation of a date through the use of the Website, the dates on which the Service can be performed will be visible.
   3. Voucher Validity Date means the date until which the voucher number is active, the provision of which enables the booking of a date for the performance of the Service, although the date for the performance of the Service itself may be later and is selected at the time of service from the dates made available by the Seller.
   4. If the Voucher is not used within the validity period (understood as making a reservation for a date of service provision), the Purchaser or Beneficiary shall lose the opportunity to provide the Service. Failure to use the Voucher shall not be the basis for requesting a refund of the payment made, as the Vendor remains ready to provide the Service.
   5. Section 3 of this chapter of the Terms and Conditions shall apply mutatis mutandis to the redemption of Vouchers.

Chapter IV. WITHDRAWAL FROM THE CONTRACT

1. The consumer may withdraw from the Agreement for the sale of a product purchased on the Website within 14 (fourteen) calendar days without stating a reason and without incurring costs.
2. The Consumer shall also have the right of withdrawal within 14 (fourteen) calendar days if the Booking or Voucher is purchased directly at the Place of Service.
3. The period for withdrawal from the Agreement shall start from the date of its conclusion.
4. The declaration of withdrawal from the sales contract can be made by sending it to the Seller's address or to the e-mail address: krakow@airpoint.eu. To make a declaration, you can use the form available at HERE.
5. In the event that the withdrawal from the Contract is deemed to have been successfully submitted, the Contract shall be deemed not to have been concluded. The refund of the payments made by the Consumer shall be made within 14 days of the withdrawal in the manner in which the payment was made.
6. All costs associated with the return of the goods after withdrawal from the Contract shall be borne by the Consumer.
7. The Contract cannot be withdrawn if the Service has been performed before the withdrawal.

Chapter V. COMPLAINTS

1. In the event of a defect in goods or services purchased from the Seller, the Purchaser has the right to lodge a complaint based on the provisions of the Civil Code or the Consumer Rights Act, which regulate warranty rights.
2. A complaint can be made in writing by sending it to the Seller's address or to the e-mail address: info@airpoint.eu.
3. The purchaser should include in the complaint a brief description of the defect, the circumstances and date of its occurrence, his/her contact details and his/her demand in connection with the defect in the goods or service.
4. If the goods are not in conformity with the contract, the consumer may request repair or replacement. The trader may replace it when the consumer requests repair, or the trader may repair it when the consumer requests replacement if it is impossible or would require excessive costs for the trader to bring the goods into conformity with the contract in the manner chosen by the consumer. If repair and replacement are impossible or would require unreasonable costs for the trader, the trader may refuse to bring the goods into conformity with the contract
5. If the goods are not in conformity with the contract, the consumer may make a declaration to reduce the price or withdraw from the contract when:
   1. the trader has refused to bring the goods into conformity with the contract;
   2. the trader has failed to bring the goods into conformity with the contract;
   3. the non-conformity of the goods with the contract continues even though the trader has tried to bring the goods into conformity with the contract;
   4. the lack of conformity of the goods with the contract is such as to justify either a reduction in price or rescission of the contract;
   5. it is clear from the trader's statement or the circumstances that he will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience for the consumer.
6. The Seller shall respond to the reported complaint within 14 days. If the Purchaser is a Consumer, in the absence of a reply within the indicated period, the claim shall be deemed justified.
7. The rights of the Consumer shall also apply to a natural person concluding a contract directly related to his/her business activity, when it follows from the content of that contract that it is not of a professional nature for that person, arising in particular from the subject matter of his/her business activity made available on the basis of the provisions on the Central Register and Information on Business Activity.
8. Detailed information on the consumer's possibilities of using out-of-court complaint and redress procedures, as well as the rules of access to these procedures, are available at the offices and websites of district (city) consumer ombudsmen, social organisations whose statutory tasks include consumer protection, Voivodship Inspectorates of Trade Inspection and at the following internet addresses of the Office of Competition and Consumer Protection:
   http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
9. The consumer has the following examples of out-of-court complaint and redress procedures:
   1. The consumer shall be entitled to apply to the permanent amicable consumer court referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended) to resolve a dispute arising from the Agreement concluded with the Seller.
   2. The Consumer shall be entitled to apply to the provincial inspector of the Trade Inspection, pursuant to Article 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), to initiate mediation proceedings for the amicable settlement of a dispute between the Consumer and the Seller.
   3. A consumer may obtain free assistance in resolving a dispute between him and the seller, also using the free assistance of a county (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection (e.g. Federation of Consumers, Association of Polish Consumers).

Chapter VI. TECHNICAL REQUIREMENTS

1. In order to use the Website, it is necessary to use a terminal device that meets the following conditions:
   1. has access to the Internet,
   2. has a web browser with cookies enabled,
   3. has a program installed that can open PDF files (e.g. Adobe Reader).

Chapter VII. PROCESSING OF PERSONAL DATA

1. In accordance with the requirements of Articles 13, 14 and 15 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as RODO, we inform you that:
   1. The administrator of the personal data is AirPoint sp. z o.o. with its registered seat at Pokorna 2 lok. U12, 00-199 Warsaw, registered in the register of entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XIII Economic Division of the National Court Register, under the KRS number 0000677044, share capital 50.000 PLN paid in full, NIP 5252710092, REGON 367247644, acting under the name of AirPoint.
   2. Personal data are processed by the Administrator in order to provide services and sell goods and to fulfil the Administrator's legal obligations, as well as to protect the legitimate interests pursued by the Administrator. Data related to marketing and promotion are processed on the basis of consent. The legal basis for the processing of the data is Art. 6 para . 1 lit. a, b, c and f RODO.
   3. Personal data will be retained for the period necessary for the performance of the contract, but taking into account legislation requiring the retention of tax and accounting records for at least 5 years. In the case of personal data processed on the basis of consent, it will be kept for the period for which consent was given or until it is withdrawn.
   4. Everyone has the right to request access to their personal data, the right to rectification, erasure, restriction of processing, the right to object to processing, and the right to data portability to the extent regulated by the aforementioned Regulation.
   5. Everyone has the right to request access to their personal data, the right to rectification, erasure, restriction of processing, the right to object to processing, and the right to data portability to the extent regulated by the aforementioned Regulation.
   6. The provision of personal data by Purchasers is voluntary, however, it is necessary for the conclusion of the Agreement and the performance of the Services. The Seller processes personal data only for the purpose of concluding and performing the Services and, if consent is given, also for marketing purposes.
   7. By providing data, the customer declares that the personal data provided is his/her own and is up-to-date.
   8. If the Purchaser chooses to pay by means of a Payment Provider, he thereby consents to his personal data being passed on to the Payment Provider to the extent necessary for the provision of this service.
   9. If the Purchaser designates a third party as a Beneficiary, the Purchaser declares that he has obtained the consent of that person to make his personal data available to the Seller for the purpose of concluding and performing the Contract.
   10. The controller does not plan to transfer personal data to third countries, nor does it use automated decision-making mechanisms.

Chapter VIII. FINAL PROVISIONS

1. Contracts concluded through the Website are concluded in the Polish language and are governed by Polish law.
2. Contact with the Vendor is possible directly at the Place of Service, by e-mail and by telephone during business hours. The Seller's detailed and up-to-date contact details are available at www.airpoint.eu.
3. The Seller reserves the right to modify the content of these Terms and Conditions at any time, posting the date of the last modification.
4. These Terms and Conditions are available at the Place of Service and on the Website.

Terms and conditions of sale effective from 3 November 2025.

 

Chapter I. DEFINITIONS

1. Vendor: AirPoint Polska sp. z o.o. with the registered office at Pokorna 2 lok. U12, 00-199 Warsaw, registered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XIII Business Division of the National Court Register, under KRS number 0000785197, share capital PLN 50,000 paid in full, NIP 1132997752, REGON 383298037, acting under the name of AirPoint Polska.
2. Purchaser: An individual or legal entity entering into a Contract with the Seller by purchasing services and goods using the Website or in person.
3. Beneficiaries: The person who uses the service on the basis of a Booking or Voucher, which may be either the Purchaser or a third party.
4. Consumer: a purchaser who is a natural person making a purchase not directly connected with his/her professional or business activity.
5. Internet service: The booking and sales system for services and goods operated by the Seller, available at www.airpoint.eu.
6. Contract: Contract concluded via the Website.
7. Service: Flight simulation replicating the behaviour of a real aircraft using Flight Simulator.
8. Place of Provision of Services: Premises where the Vendor's business is carried out, the address of which is communicated to the Purchaser or Beneficiary when making a Booking or arranging a Voucher redemption date.
9. Flight Simulator: A device consisting of a replicated aircraft cockpit and a vision system for flight simulations replicating the behaviour of a real aircraft.
10. Payment Operator: Przelewy24 service, PayPal or the Purchaser's bank, enabling payment by the Purchaser when purchasing services and goods on the Website.
11. Booking: A method of purchasing a Service which involves the purchaser indicating a predetermined date for the Service.
12. Voucher: A document authorising the performance of the Service, which includes the Voucher number and the expiry date of the Voucher.
13. Voucher validity period: Means the date until which the Voucher number is active, the provision of which enables the booking of a date for the performance of the Service. Reservation of a date for the Service may be made independently via the Website or at the Place of Service.
14. Regulations: These Rules of Procedure and any annexes forming an integral part thereof.

Chapter II. GENERAL PROVISIONS

1. The Terms and Conditions set out the standard terms and conditions applicable to the booking and purchase of services and goods between the Seller and the Purchaser offered on the Website.
2. Contracts concluded between the Seller and the Purchaser shall be governed by Polish law.
3. The services offered via the Website are provided at the Place of Service.
4. Each time you visit the Website, you accept these Terms and Conditions.

Chapter III. CONCLUSION AND PERFORMANCE OF THE CONTRACT

1. Ways of concluding the Agreement:
   1. The contract may be concluded by the user via the Website or in person at the Place of Service.
   2. The conclusion of a Contract on the Website requires the Purchaser to provide his/her following details: name and surname and e-mail address.
   3. The Purchaser, by concluding the Contract, purchases one of two ways of providing the Service:
      1. Reservation involving the indication on the Website of a specific date and time for the provision of the Service,
      2. Voucher consisting of the purchase of a document entitling to the Service.
2. Stages of concluding the Agreement:
   1. Booking:
      1. The Purchaser chooses the type of Service.
      2. The Purchaser selects the date for the Service via the Website or in person at the Place of Service among the available dates.
      3. The Purchaser provides his/her data (name and e-mail address) in order to conclude the Agreement and to book the appointment. The provision of additional data (home address, e-mail address and telephone number) is voluntary and is intended to facilitate contact between the Seller and the Purchaser.
      4. The Purchaser shall make payment in advance for the selected Service via the Payment Provider or, in the case of a personal purchase, directly at the Place of Service.
      5. Once payment has been confirmed, the Purchaser will receive confirmation of the booking in electronic form.
   2. Voucher:
      1. The Purchaser chooses the type of Service.
      2. provide your data (name and e-mail address) in order to conclude the Contract. The data provided is the data of the Voucher Purchaser, the data of the person who will use the Service should be provided only when booking the Voucher Realization Date.
      3. The Purchaser shall make payment in advance for the Voucher for the selected Service via the Payment Provider or, in the case of a personal purchase, directly at the Place of Service.
      4. Once payment has been confirmed, the Purchaser will receive the Voucher in electronic form (PDF file) via email or in paper form if purchased directly at the Place of Service.
   3. The contract for the purchase of a Booking or Voucher is concluded at the time of confirmation of payment.
   4. Payment:
      1. All prices on the Website are given in Polish zloty and are gross amounts (including VAT).
      2. The purchaser undertakes to pay within 30 minutes of the purchase. The moment of payment is: 1) notification of its receipt through the payment channels made available on the Website, 2) payment of the amount due at the Place of Service.
      3. The contract is concluded as soon as the payment is received by the Seller.
      4. Failure to pay the fee within the stipulated period will result in the cancellation of the transaction made.
      5. The Purchaser may lodge a complaint about the cancellation of a transaction within 6 hours of receiving the cancellation e-mail. For this purpose, the Purchaser is obliged to send the payment confirmation to the e-mail address provided on the Website. The Seller shall examine the complaint by the end of the working day following the day on which the complaint was submitted. Complaints submitted after the deadline or not meeting the above requirements will not be considered.
      6. If the complaint is accepted, the Seller shall enable the Purchaser to perform the Contract on the date resulting from the Booking, provided that this date is still available. If the date of the original Booking is not available, the Seller and the Purchaser shall agree on a new date for the performance of the Contract.
      7. The amount paid by the Purchaser in excess of the time limit indicated in paragraph 2(d)(i) above of these Rules will be eligible to be settled for payment on the next transaction.
      8. The purchaser making a purchase through the Website agrees to receive fiscal receipts in electronic form to the e-mail address provided when placing the order, to which an e-mail will be sent containing a link enabling the viewing and downloading of the fiscal receipt issued in electronic form.
3. Implementation of the Agreement:
   1. The Seller shall perform the Contracts at the Place of Service.
   2. Contracts shall be executed at the times and under the conditions contained therein, in particular with regard to the type and length of the Booking or Voucher, including its period of validity.
   3. The purchaser may designate a third party (hereinafter referred to as „Beneficiaries”) to exercise its rights under the Contract, then the Beneficiary shall perform its obligations under this clause 3 of the Rules.
   4. The User is obliged to arrive at the Place of Service no later than 15 minutes before the contractual deadline.
   5. At the request of the Seller, the User is obliged to present an identity card or provide information enabling the confirmation of the data provided when booking an appointment. By starting to use the Service, the User agrees to the terms of service. At the request of the Seller, the Purchaser or the User is obliged to sign a statement of consent to the terms and conditions of the Seller's services.
   6. If the Beneficiary is a minor or does not have full capacity to perform legal acts and make declarations of will, then it is necessary for his/her legal representative to make a declaration at the Place of Service Provision that he/she agrees to the terms of service provided by the Seller and to make a declaration of consent to the use of the Flight Simulator by the person under his/her care. The underage Beneficiary shall be under the sole care of his/her legal representative during the provision of the Service, with the legal representative being required to remain at the Place of Service at all times during the use of the Service.
   7. Failure to meet the requirements indicated in point 3 c - f of the Terms and Conditions is grounds for refusal of the Service by the Seller.
   8. The Beneficiary may make a one-time change to the booking no later than 24 hours before the performance date of the Contract. In such a situation, a new date for the performance of the Contract shall be indicated. The Seller reserves the right to charge an additional fee for changing the booking date, in the amount indicated on the Website.
   9. The Vendor reserves the right to cancel the booking in the event of a breakdown or other technical problems preventing the performance of the Contract. The Vendor will immediately inform the Beneficiary of the need to cancel the booking by contacting the Vendor by telephone or email, and will offer to set a new date for the performance of the Contract or to restore the activity of the voucher in order to allow the Beneficiary to re-book.
   10. The rules that apply to people staying at the Place of Service and using the Flight Simulator are set out in the Terms and conditions for the use of AirPoint premises and the Flight Simulator available at HERE.
   11. In the event of a reduction in time or refusal to perform the Contract due to failure to comply with the rules set out in the AirPoint Premises and Flight Simulator Terms and Conditions of Use, the Purchaser or User shall have no claim to perform the remainder of the Contract.
4. Voucher redemption:
   1. If the Voucher is purchased in advance and paid for via a Payment Provider or at the Place of Service, the Purchaser or Beneficiary shall make a booking of the date for the performance of the Contract by the Vendor via the Website or in person at the Place of Service. The Purchaser or Beneficiary shall receive a confirmation of the booking in electronic form.
   2. The Purchaser or Beneficiary may indicate the Voucher Redemption Date among the dates proposed by the Seller. In the case of an independent reservation of a date through the use of the Website, the dates on which the Service can be performed will be visible.
   3. Voucher Validity Date means the date until which the voucher number is active, the provision of which enables the booking of a date for the performance of the Service, although the date for the performance of the Service itself may be later and is selected at the time of service from the dates made available by the Seller.
   4. If the Voucher is not used within the validity period (understood as making a reservation for a date of service provision), the Purchaser or Beneficiary shall lose the opportunity to provide the Service. Failure to use the Voucher shall not be the basis for requesting a refund of the payment made, as the Vendor remains ready to provide the Service.
   5. Section 3 of this chapter of the Terms and Conditions shall apply mutatis mutandis to the redemption of Vouchers.

Chapter IV. WITHDRAWAL FROM THE CONTRACT

1. The consumer may withdraw from the Agreement for the sale of a product purchased on the Website within 14 (fourteen) calendar days without stating a reason and without incurring costs.
2. The Consumer shall also have the right of withdrawal within 14 (fourteen) calendar days if the Booking or Voucher is purchased directly at the Place of Service.
3. The period for withdrawal from the Agreement shall start from the date of its conclusion.
4. The declaration of withdrawal from the sales contract can be made by sending it to the Seller's address or to the e-mail address: gdansk@airpoint.eu. To make a declaration, you can use the form available at HERE.
5. In the event that the withdrawal from the Contract is deemed to have been successfully submitted, the Contract shall be deemed not to have been concluded. The refund of the payments made by the Consumer shall be made within 14 days of the withdrawal in the manner in which the payment was made.
6. All costs associated with the return of the goods after withdrawal from the Contract shall be borne by the Consumer.
7. The Contract cannot be withdrawn if the Service has been performed before the withdrawal.

Chapter V. COMPLAINTS

1. In the event of a defect in goods or services purchased from the Seller, the Purchaser has the right to lodge a complaint based on the provisions of the Civil Code or the Consumer Rights Act, which regulate warranty rights.
2. A complaint can be made in writing by sending it to the Seller's address or to the e-mail address: info@airpoint.eu.
3. The purchaser should include in the complaint a brief description of the defect, the circumstances and date of its occurrence, his/her contact details and his/her demand in connection with the defect in the goods or service.
4. If the goods are not in conformity with the contract, the consumer may request repair or replacement. The trader may replace it when the consumer requests repair, or the trader may repair it when the consumer requests replacement if it is impossible or would require excessive costs for the trader to bring the goods into conformity with the contract in the manner chosen by the consumer. If repair and replacement are impossible or would require unreasonable costs for the trader, the trader may refuse to bring the goods into conformity with the contract
5. If the goods are not in conformity with the contract, the consumer may make a declaration to reduce the price or withdraw from the contract when:
   1. the trader has refused to bring the goods into conformity with the contract;
   2. the trader has failed to bring the goods into conformity with the contract;
   3. the non-conformity of the goods with the contract continues even though the trader has tried to bring the goods into conformity with the contract;
   4. the lack of conformity of the goods with the contract is such as to justify either a reduction in price or rescission of the contract;
   5. it is clear from the trader's statement or the circumstances that he will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience for the consumer.
6. The Seller shall respond to the reported complaint within 14 days. If the Purchaser is a Consumer, in the absence of a reply within the indicated period, the claim shall be deemed justified.
7. The rights of the Consumer shall also apply to a natural person concluding a contract directly related to his/her business activity, when it follows from the content of that contract that it is not of a professional nature for that person, arising in particular from the subject matter of his/her business activity made available on the basis of the provisions on the Central Register and Information on Business Activity.
8. Detailed information on the consumer's possibilities of using out-of-court complaint and redress procedures, as well as the rules of access to these procedures, are available at the offices and websites of district (city) consumer ombudsmen, social organisations whose statutory tasks include consumer protection, Voivodship Inspectorates of Trade Inspection and at the following internet addresses of the Office of Competition and Consumer Protection:
   http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
9. The consumer has the following examples of out-of-court complaint and redress procedures:
   1. The consumer shall be entitled to apply to the permanent amicable consumer court referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended) to resolve a dispute arising from the Agreement concluded with the Seller.
   2. The Consumer shall be entitled to apply to the provincial inspector of the Trade Inspection, pursuant to Article 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), to initiate mediation proceedings for the amicable settlement of a dispute between the Consumer and the Seller.
   3. A consumer may obtain free assistance in resolving a dispute between him and the seller, also using the free assistance of a county (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection (e.g. Federation of Consumers, Association of Polish Consumers).

Chapter VI. TECHNICAL REQUIREMENTS

1. In order to use the Website, it is necessary to use a terminal device that meets the following conditions:
   1. has access to the Internet,
   2. has a web browser with cookies enabled,
   3. has a program installed that can open PDF files (e.g. Adobe Reader).

Chapter VII. PROCESSING OF PERSONAL DATA

1. In accordance with the requirements of Articles 13, 14 and 15 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as RODO, we inform you that:
   1. The administrator of the personal data is AirPoint sp. z o.o. with its registered seat at Pokorna 2 lok. U12, 00-199 Warsaw, registered in the register of entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XIII Economic Division of the National Court Register, under the KRS number 0000677044, share capital 50.000 PLN paid in full, NIP 5252710092, REGON 367247644, acting under the name of AirPoint.
   2. Personal data are processed by the Administrator in order to provide services and sell goods and to fulfil the Administrator's legal obligations, as well as to protect the legitimate interests pursued by the Administrator. Data related to marketing and promotion are processed on the basis of consent. The legal basis for the processing of the data is Art. 6 para . 1 lit. a, b, c and f RODO.
   3. Personal data will be retained for the period necessary for the performance of the contract, but taking into account legislation requiring the retention of tax and accounting records for at least 5 years. In the case of personal data processed on the basis of consent, it will be kept for the period for which consent was given or until it is withdrawn.
   4. Everyone has the right to request access to their personal data, the right to rectification, erasure, restriction of processing, the right to object to processing, and the right to data portability to the extent regulated by the aforementioned Regulation.
   5. Everyone has the right to request access to their personal data, the right to rectification, erasure, restriction of processing, the right to object to processing, and the right to data portability to the extent regulated by the aforementioned Regulation.
   6. The provision of personal data by Purchasers is voluntary, however, it is necessary for the conclusion of the Agreement and the performance of the Services. The Seller processes personal data only for the purpose of concluding and performing the Services and, if consent is given, also for marketing purposes.
   7. By providing data, the customer declares that the personal data provided is his/her own and is up-to-date.
   8. If the Purchaser chooses to pay by means of a Payment Provider, he thereby consents to his personal data being passed on to the Payment Provider to the extent necessary for the provision of this service.
   9. If the Purchaser designates a third party as a Beneficiary, the Purchaser declares that he has obtained the consent of that person to make his personal data available to the Seller for the purpose of concluding and performing the Contract.
   10. The controller does not plan to transfer personal data to third countries, nor does it use automated decision-making mechanisms.

Chapter VIII. FINAL PROVISIONS

1. Contracts concluded through the Website are concluded in the Polish language and are governed by Polish law.
2. Contact with the Vendor is possible directly at the Place of Service, by e-mail and by telephone during business hours. The Seller's detailed and up-to-date contact details are available at www.airpoint.eu.
3. The Seller reserves the right to modify the content of these Terms and Conditions at any time, posting the date of the last modification.
4. These Terms and Conditions are available at the Place of Service and on the Website.

Terms and conditions of sale effective from 3 November 2025.

 

Chapter I. DEFINITIONS

1. Vendor: AirPoint sp. z o.o. with the registered office at Pokorna 2 lok. U12, 00-199 Warsaw, registered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XIII Business Division of the National Court Register, under KRS number 0000677044, share capital PLN 50,000 paid in full, NIP 5252710092, REGON 367247644, acting under the name of AirPoint.
2. Purchaser: An individual or legal entity entering into a Contract with the Seller by purchasing services and goods using the Website or in person.
3. Beneficiaries: The person who uses the service on the basis of a Booking or Voucher, which may be either the Purchaser or a third party.
4. Consumer: a purchaser who is a natural person making a purchase not directly connected with his/her professional or business activity.
5. Internet service: The booking and sales system for services and goods operated by the Seller, available at www.airpoint.eu.
6. Contract: Contract concluded via the Website.
7. Service: Flight simulation replicating the behaviour of a real aircraft using Flight Simulator.
8. Place of Provision of Services: Premises where the Vendor's business is carried out, the address of which is communicated to the Purchaser or Beneficiary when making a Booking or arranging a Voucher redemption date.
9. Flight Simulator: A device consisting of a replicated aircraft cockpit and a vision system for flight simulations replicating the behaviour of a real aircraft.
10. Payment Operator: Przelewy24 service, PayPal or the Purchaser's bank, enabling payment by the Purchaser when purchasing services and goods on the Website.
11. Booking: A method of purchasing a Service which involves the purchaser indicating a predetermined date for the Service.
12. Voucher: A document authorising the performance of the Service, which includes the Voucher number and the expiry date of the Voucher.
13. Voucher validity period: Means the date until which the Voucher number is active, the provision of which enables the booking of a date for the performance of the Service. Reservation of a date for the Service may be made independently via the Website or at the Place of Service.
14. Regulations: These Rules of Procedure and any annexes forming an integral part thereof.

Chapter II. GENERAL PROVISIONS

1. The Terms and Conditions set out the standard terms and conditions applicable to the booking and purchase of services and goods between the Seller and the Purchaser offered on the Website.
2. Contracts concluded between the Seller and the Purchaser shall be governed by Polish law.
3. The services offered via the Website are provided at the Place of Service.
4. Each time you visit the Website, you accept these Terms and Conditions.

Chapter III. CONCLUSION AND PERFORMANCE OF THE CONTRACT

1. Ways of concluding the Agreement:
   1. The contract may be concluded by the user via the Website or in person at the Place of Service.
   2. The conclusion of a Contract on the Website requires the Purchaser to provide his/her following details: name and surname and e-mail address.
   3. The Purchaser, by concluding the Contract, purchases one of two ways of providing the Service:
      1. Reservation involving the indication on the Website of a specific date and time for the provision of the Service,
      2. Voucher consisting of the purchase of a document entitling to the Service.
2. Stages of concluding the Agreement:
   1. Booking:
      1. The Purchaser chooses the type of Service.
      2. The Purchaser selects the date for the Service via the Website or in person at the Place of Service among the available dates.
      3. The Purchaser provides his/her data (name and e-mail address) in order to conclude the Agreement and to book the appointment. The provision of additional data (home address, e-mail address and telephone number) is voluntary and is intended to facilitate contact between the Seller and the Purchaser.
      4. The Purchaser shall make payment in advance for the selected Service via the Payment Provider or, in the case of a personal purchase, directly at the Place of Service.
      5. Once payment has been confirmed, the Purchaser will receive confirmation of the booking in electronic form.
   2. Voucher:
      1. The Purchaser chooses the type of Service.
      2. provide your data (name and e-mail address) in order to conclude the Contract. The data provided is the data of the Voucher Purchaser, the data of the person who will use the Service should be provided only when booking the Voucher Realization Date.
      3. The Purchaser shall make payment in advance for the Voucher for the selected Service via the Payment Provider or, in the case of a personal purchase, directly at the Place of Service.
      4. Once payment has been confirmed, the Purchaser will receive the Voucher in electronic form (PDF file) via email or in paper form if purchased directly at the Place of Service.
   3. The contract for the purchase of a Booking or Voucher is concluded at the time of confirmation of payment.
   4. Payment:
      1. All prices on the Website are given in Polish zloty and are gross amounts (including VAT).
      2. The purchaser undertakes to pay within 30 minutes of the purchase. The moment of payment is: 1) notification of its receipt through the payment channels made available on the Website, 2) payment of the amount due at the Place of Service.
      3. The contract is concluded as soon as the payment is received by the Seller.
      4. Failure to pay the fee within the stipulated period will result in the cancellation of the transaction made.
      5. The Purchaser may lodge a complaint about the cancellation of a transaction within 6 hours of receiving the cancellation e-mail. For this purpose, the Purchaser is obliged to send the payment confirmation to the e-mail address provided on the Website. The Seller shall examine the complaint by the end of the working day following the day on which the complaint was submitted. Complaints submitted after the deadline or not meeting the above requirements will not be considered.
      6. If the complaint is accepted, the Seller shall enable the Purchaser to perform the Contract on the date resulting from the Booking, provided that this date is still available. If the date of the original Booking is not available, the Seller and the Purchaser shall agree on a new date for the performance of the Contract.
      7. The amount paid by the Purchaser in excess of the time limit indicated in paragraph 2(d)(i) above of these Rules will be eligible to be settled for payment on the next transaction.
      8. The purchaser making a purchase through the Website agrees to receive fiscal receipts in electronic form to the e-mail address provided when placing the order, to which an e-mail will be sent containing a link enabling the viewing and downloading of the fiscal receipt issued in electronic form.
3. Implementation of the Agreement:
   1. The Seller shall perform the Contracts at the Place of Service.
   2. Contracts shall be executed at the times and under the conditions contained therein, in particular with regard to the type and length of the Booking or Voucher, including its period of validity.
   3. The purchaser may designate a third party (hereinafter referred to as „Beneficiaries”) to exercise its rights under the Contract, then the Beneficiary shall perform its obligations under this clause 3 of the Rules.
   4. The User is obliged to arrive at the Place of Service no later than 15 minutes before the contractual deadline.
   5. At the request of the Seller, the User is obliged to present an identity card or provide information enabling the confirmation of the data provided when booking an appointment. By starting to use the Service, the User agrees to the terms of service. At the request of the Seller, the Purchaser or the User is obliged to sign a statement of consent to the terms and conditions of the Seller's services.
   6. If the Beneficiary is a minor or does not have full capacity to perform legal acts and make declarations of will, then it is necessary for his/her legal representative to make a declaration at the Place of Service Provision that he/she agrees to the terms of service provided by the Seller and to make a declaration of consent to the use of the Flight Simulator by the person under his/her care. The underage Beneficiary shall be under the sole care of his/her legal representative during the provision of the Service, with the legal representative being required to remain at the Place of Service at all times during the use of the Service.
   7. Failure to meet the requirements indicated in point 3 c - f of the Terms and Conditions is grounds for refusal of the Service by the Seller.
   8. The Beneficiary may make a one-time change to the booking no later than 24 hours before the performance date of the Contract. In such a situation, a new date for the performance of the Contract shall be indicated. The Seller reserves the right to charge an additional fee for changing the booking date, in the amount indicated on the Website.
   9. The Vendor reserves the right to cancel the booking in the event of a breakdown or other technical problems preventing the performance of the Contract. The Vendor will immediately inform the Beneficiary of the need to cancel the booking by contacting the Vendor by telephone or email, and will offer to set a new date for the performance of the Contract or to restore the activity of the voucher in order to allow the Beneficiary to re-book.
   10. The rules that apply to people staying at the Place of Service and using the Flight Simulator are set out in the Terms and conditions for the use of AirPoint premises and the Flight Simulator available at HERE.
   11. In the event of a reduction in time or refusal to perform the Contract due to failure to comply with the rules set out in the AirPoint Premises and Flight Simulator Terms and Conditions of Use, the Purchaser or User shall have no claim to perform the remainder of the Contract.
4. Voucher redemption:
   1. If the Voucher is purchased in advance and paid for via a Payment Provider or at the Place of Service, the Purchaser or Beneficiary shall make a booking of the date for the performance of the Contract by the Vendor via the Website or in person at the Place of Service. The Purchaser or Beneficiary shall receive a confirmation of the booking in electronic form.
   2. The Purchaser or Beneficiary may indicate the Voucher Redemption Date among the dates proposed by the Seller. In the case of an independent reservation of a date through the use of the Website, the dates on which the Service can be performed will be visible.
   3. Voucher Validity Date means the date until which the voucher number is active, the provision of which enables the booking of a date for the performance of the Service, although the date for the performance of the Service itself may be later and is selected at the time of service from the dates made available by the Seller.
   4. If the Voucher is not used within the validity period (understood as making a reservation for a date of service provision), the Purchaser or Beneficiary shall lose the opportunity to provide the Service. Failure to use the Voucher shall not be the basis for requesting a refund of the payment made, as the Vendor remains ready to provide the Service.
   5. Section 3 of this chapter of the Terms and Conditions shall apply mutatis mutandis to the redemption of Vouchers.

Chapter IV. WITHDRAWAL FROM THE CONTRACT

1. The consumer may withdraw from the Agreement for the sale of a product purchased on the Website within 14 (fourteen) calendar days without stating a reason and without incurring costs.
2. The Consumer shall also have the right of withdrawal within 14 (fourteen) calendar days if the Booking or Voucher is purchased directly at the Place of Service.
3. The period for withdrawal from the Agreement shall start from the date of its conclusion.
4. The declaration of withdrawal from the sales contract can be made by sending it to the Seller's address or to the e-mail address: info@airpoint.eu. To make a declaration, you can use the form available at HERE.
5. In the event that the withdrawal from the Contract is deemed to have been successfully submitted, the Contract shall be deemed not to have been concluded. The refund of the payments made by the Consumer shall be made within 14 days of the withdrawal in the manner in which the payment was made.
6. All costs associated with the return of the goods after withdrawal from the Contract shall be borne by the Consumer.
7. The Contract cannot be withdrawn if the Service has been performed before the withdrawal.

Chapter V. COMPLAINTS

1. In the event of a defect in goods or services purchased from the Seller, the Purchaser has the right to lodge a complaint based on the provisions of the Civil Code or the Consumer Rights Act, which regulate warranty rights.
2. A complaint can be made in writing by sending it to the Seller's address or to the e-mail address: info@airpoint.eu.
3. The purchaser should include in the complaint a brief description of the defect, the circumstances and date of its occurrence, his/her contact details and his/her demand in connection with the defect in the goods or service.
4. If the goods are not in conformity with the contract, the consumer may request repair or replacement. The trader may replace it when the consumer requests repair, or the trader may repair it when the consumer requests replacement if it is impossible or would require excessive costs for the trader to bring the goods into conformity with the contract in the manner chosen by the consumer. If repair and replacement are impossible or would require unreasonable costs for the trader, the trader may refuse to bring the goods into conformity with the contract
5. If the goods are not in conformity with the contract, the consumer may make a declaration to reduce the price or withdraw from the contract when:
   1. the trader has refused to bring the goods into conformity with the contract;
   2. the trader has failed to bring the goods into conformity with the contract;
   3. the non-conformity of the goods with the contract continues even though the trader has tried to bring the goods into conformity with the contract;
   4. the lack of conformity of the goods with the contract is such as to justify either a reduction in price or rescission of the contract;
   5. it is clear from the trader's statement or the circumstances that he will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience for the consumer.
6. The Seller shall respond to the reported complaint within 14 days. If the Purchaser is a Consumer, in the absence of a reply within the indicated period, the claim shall be deemed justified.
7. The rights of the Consumer shall also apply to a natural person concluding a contract directly related to his/her business activity, when it follows from the content of that contract that it is not of a professional nature for that person, arising in particular from the subject matter of his/her business activity made available on the basis of the provisions on the Central Register and Information on Business Activity.
8. Detailed information on the consumer's possibilities of using out-of-court complaint and redress procedures, as well as the rules of access to these procedures, are available at the offices and websites of district (city) consumer ombudsmen, social organisations whose statutory tasks include consumer protection, Voivodship Inspectorates of Trade Inspection and at the following internet addresses of the Office of Competition and Consumer Protection:
   http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
9. The consumer has the following examples of out-of-court complaint and redress procedures:
   1. The consumer shall be entitled to apply to the permanent amicable consumer court referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended) to resolve a dispute arising from the Agreement concluded with the Seller.
   2. The Consumer shall be entitled to apply to the provincial inspector of the Trade Inspection, pursuant to Article 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), to initiate mediation proceedings for the amicable settlement of a dispute between the Consumer and the Seller.
   3. A consumer may obtain free assistance in resolving a dispute between him and the seller, also using the free assistance of a county (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection (e.g. Federation of Consumers, Association of Polish Consumers).

Chapter VI. TECHNICAL REQUIREMENTS

1. In order to use the Website, it is necessary to use a terminal device that meets the following conditions:
   1. has access to the Internet,
   2. has a web browser with cookies enabled,
   3. has a program installed that can open PDF files (e.g. Adobe Reader).

Chapter VII. PROCESSING OF PERSONAL DATA

1. In accordance with the requirements of Articles 13, 14 and 15 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as RODO, we inform you that:
   1. The administrator of the personal data is AirPoint sp. z o.o. with its registered seat at Pokorna 2 lok. U12, 00-199 Warsaw, registered in the register of entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XIII Economic Division of the National Court Register, under the KRS number 0000677044, share capital 50.000 PLN paid in full, NIP 5252710092, REGON 367247644, acting under the name of AirPoint.
   2. Personal data are processed by the Administrator in order to provide services and sell goods and to fulfil the Administrator's legal obligations, as well as to protect the legitimate interests pursued by the Administrator. Data related to marketing and promotion are processed on the basis of consent. The legal basis for the processing of the data is Art. 6 para . 1 lit. a, b, c and f RODO.
   3. Personal data will be retained for the period necessary for the performance of the contract, but taking into account legislation requiring the retention of tax and accounting records for at least 5 years. In the case of personal data processed on the basis of consent, it will be kept for the period for which consent was given or until it is withdrawn.
   4. Everyone has the right to request access to their personal data, the right to rectification, erasure, restriction of processing, the right to object to processing, and the right to data portability to the extent regulated by the aforementioned Regulation.
   5. Everyone has the right to request access to their personal data, the right to rectification, erasure, restriction of processing, the right to object to processing, and the right to data portability to the extent regulated by the aforementioned Regulation.
   6. The provision of personal data by Purchasers is voluntary, however, it is necessary for the conclusion of the Agreement and the performance of the Services. The Seller processes personal data only for the purpose of concluding and performing the Services and, if consent is given, also for marketing purposes.
   7. By providing data, the customer declares that the personal data provided is his/her own and is up-to-date.
   8. If the Purchaser chooses to pay by means of a Payment Provider, he thereby consents to his personal data being passed on to the Payment Provider to the extent necessary for the provision of this service.
   9. If the Purchaser designates a third party as a Beneficiary, the Purchaser declares that he has obtained the consent of that person to make his personal data available to the Seller for the purpose of concluding and performing the Contract.
   10. The controller does not plan to transfer personal data to third countries, nor does it use automated decision-making mechanisms.

Chapter VIII. FINAL PROVISIONS

1. Contracts concluded through the Website are concluded in the Polish language and are governed by Polish law.
2. Contact with the Vendor is possible directly at the Place of Service, by e-mail and by telephone during business hours. The Seller's detailed and up-to-date contact details are available at www.airpoint.eu.
3. The Seller reserves the right to modify the content of these Terms and Conditions at any time, posting the date of the last modification.
4. These Terms and Conditions are available at the Place of Service and on the Website.

Terms and conditions of sale effective from 3 November 2025.

 

Chapter I. DEFINITIONS

1. Vendor: AirPoint Polska sp. z o.o. with the registered office at Pokorna 2 lok. U12, 00-199 Warsaw, registered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XIII Business Division of the National Court Register, under KRS number 0000785197, share capital PLN 50,000 paid in full, NIP 1132997752, REGON 383298037, acting under the name of AirPoint Polska.
2. Purchaser: An individual or legal entity entering into a Contract with the Seller by purchasing services and goods using the Website or in person.
3. Beneficiaries: The person who uses the service on the basis of a Booking or Voucher, which may be either the Purchaser or a third party.
4. Consumer: a purchaser who is a natural person making a purchase not directly connected with his/her professional or business activity.
5. Internet service: The booking and sales system for services and goods operated by the Seller, available at www.airpoint.eu.
6. Contract: Contract concluded via the Website.
7. Service: Flight simulation replicating the behaviour of a real aircraft using Flight Simulator.
8. Place of Provision of Services: Premises where the Vendor's business is carried out, the address of which is communicated to the Purchaser or Beneficiary when making a Booking or arranging a Voucher redemption date.
9. Flight Simulator: A device consisting of a replicated aircraft cockpit and a vision system for flight simulations replicating the behaviour of a real aircraft.
10. Payment Operator: Przelewy24 service, PayPal or the Purchaser's bank, enabling payment by the Purchaser when purchasing services and goods on the Website.
11. Booking: A method of purchasing a Service which involves the purchaser indicating a predetermined date for the Service.
12. Voucher: A document authorising the performance of the Service, which includes the Voucher number and the expiry date of the Voucher.
13. Voucher validity period: Means the date until which the Voucher number is active, the provision of which enables the booking of a date for the performance of the Service. Reservation of a date for the Service may be made independently via the Website or at the Place of Service.
14. Regulations: These Rules of Procedure and any annexes forming an integral part thereof.

Chapter II. GENERAL PROVISIONS

1. The Terms and Conditions set out the standard terms and conditions applicable to the booking and purchase of services and goods between the Seller and the Purchaser offered on the Website.
2. Contracts concluded between the Seller and the Purchaser shall be governed by Polish law.
3. The services offered via the Website are provided at the Place of Service.
4. Each time you visit the Website, you accept these Terms and Conditions.

Chapter III. CONCLUSION AND PERFORMANCE OF THE CONTRACT

1. Ways of concluding the Agreement:
   1. The contract may be concluded by the user via the Website or in person at the Place of Service.
   2. The conclusion of a Contract on the Website requires the Purchaser to provide his/her following details: name and surname and e-mail address.
   3. The Purchaser, by concluding the Contract, purchases one of two ways of providing the Service:
      1. Reservation involving the indication on the Website of a specific date and time for the provision of the Service,
      2. Voucher consisting of the purchase of a document entitling to the Service.
2. Stages of concluding the Agreement:
   1. Booking:
      1. The Purchaser chooses the type of Service.
      2. The Purchaser selects the date for the Service via the Website or in person at the Place of Service among the available dates.
      3. The Purchaser provides his/her data (name and e-mail address) in order to conclude the Agreement and to book the appointment. The provision of additional data (home address, e-mail address and telephone number) is voluntary and is intended to facilitate contact between the Seller and the Purchaser.
      4. The Purchaser shall make payment in advance for the selected Service via the Payment Provider or, in the case of a personal purchase, directly at the Place of Service.
      5. Once payment has been confirmed, the Purchaser will receive confirmation of the booking in electronic form.
   2. Voucher:
      1. The Purchaser chooses the type of Service.
      2. provide your data (name and e-mail address) in order to conclude the Contract. The data provided is the data of the Voucher Purchaser, the data of the person who will use the Service should be provided only when booking the Voucher Realization Date.
      3. The Purchaser shall make payment in advance for the Voucher for the selected Service via the Payment Provider or, in the case of a personal purchase, directly at the Place of Service.
      4. Once payment has been confirmed, the Purchaser will receive the Voucher in electronic form (PDF file) via email or in paper form if purchased directly at the Place of Service.
   3. The contract for the purchase of a Booking or Voucher is concluded at the time of confirmation of payment.
   4. Payment:
      1. All prices on the Website are given in Polish zloty and are gross amounts (including VAT).
      2. The purchaser undertakes to pay within 30 minutes of the purchase. The moment of payment is: 1) notification of its receipt through the payment channels made available on the Website, 2) payment of the amount due at the Place of Service.
      3. The contract is concluded as soon as the payment is received by the Seller.
      4. Failure to pay the fee within the stipulated period will result in the cancellation of the transaction made.
      5. The Purchaser may lodge a complaint about the cancellation of a transaction within 6 hours of receiving the cancellation e-mail. For this purpose, the Purchaser is obliged to send the payment confirmation to the e-mail address provided on the Website. The Seller shall examine the complaint by the end of the working day following the day on which the complaint was submitted. Complaints submitted after the deadline or not meeting the above requirements will not be considered.
      6. If the complaint is accepted, the Seller shall enable the Purchaser to perform the Contract on the date resulting from the Booking, provided that this date is still available. If the date of the original Booking is not available, the Seller and the Purchaser shall agree on a new date for the performance of the Contract.
      7. The amount paid by the Purchaser in excess of the time limit indicated in paragraph 2(d)(i) above of these Rules will be eligible to be settled for payment on the next transaction.
      8. The purchaser making a purchase through the Website agrees to receive fiscal receipts in electronic form to the e-mail address provided when placing the order, to which an e-mail will be sent containing a link enabling the viewing and downloading of the fiscal receipt issued in electronic form.
3. Implementation of the Agreement:
   1. The Seller shall perform the Contracts at the Place of Service.
   2. Contracts shall be executed at the times and under the conditions contained therein, in particular with regard to the type and length of the Booking or Voucher, including its period of validity.
   3. The purchaser may designate a third party (hereinafter referred to as „Beneficiaries”) to exercise its rights under the Contract, then the Beneficiary shall perform its obligations under this clause 3 of the Rules.
   4. The User is obliged to arrive at the Place of Service no later than 15 minutes before the contractual deadline.
   5. At the request of the Seller, the User is obliged to present an identity card or provide information enabling the confirmation of the data provided when booking an appointment. By starting to use the Service, the User agrees to the terms of service. At the request of the Seller, the Purchaser or the User is obliged to sign a statement of consent to the terms and conditions of the Seller's services.
   6. If the Beneficiary is a minor or does not have full capacity to perform legal acts and make declarations of will, then it is necessary for his/her legal representative to make a declaration at the Place of Service Provision that he/she agrees to the terms of service provided by the Seller and to make a declaration of consent to the use of the Flight Simulator by the person under his/her care. The underage Beneficiary shall be under the sole care of his/her legal representative during the provision of the Service, with the legal representative being required to remain at the Place of Service at all times during the use of the Service.
   7. Failure to meet the requirements indicated in point 3 c - f of the Terms and Conditions is grounds for refusal of the Service by the Seller.
   8. The Beneficiary may make a one-time change to the booking no later than 24 hours before the performance date of the Contract. In such a situation, a new date for the performance of the Contract shall be indicated. The Seller reserves the right to charge an additional fee for changing the booking date, in the amount indicated on the Website.
   9. The Vendor reserves the right to cancel the booking in the event of a breakdown or other technical problems preventing the performance of the Contract. The Vendor will immediately inform the Beneficiary of the need to cancel the booking by contacting the Vendor by telephone or email, and will offer to set a new date for the performance of the Contract or to restore the activity of the voucher in order to allow the Beneficiary to re-book.
   10. The rules that apply to people staying at the Place of Service and using the Flight Simulator are set out in the Terms and conditions for the use of AirPoint premises and the Flight Simulator available at HERE.
   11. In the event of a reduction in time or refusal to perform the Contract due to failure to comply with the rules set out in the AirPoint Premises and Flight Simulator Terms and Conditions of Use, the Purchaser or User shall have no claim to perform the remainder of the Contract.
4. Voucher redemption:
   1. If the Voucher is purchased in advance and paid for via a Payment Provider or at the Place of Service, the Purchaser or Beneficiary shall make a booking of the date for the performance of the Contract by the Vendor via the Website or in person at the Place of Service. The Purchaser or Beneficiary shall receive a confirmation of the booking in electronic form.
   2. The Purchaser or Beneficiary may indicate the Voucher Redemption Date among the dates proposed by the Seller. In the case of an independent reservation of a date through the use of the Website, the dates on which the Service can be performed will be visible.
   3. Voucher Validity Date means the date until which the voucher number is active, the provision of which enables the booking of a date for the performance of the Service, although the date for the performance of the Service itself may be later and is selected at the time of service from the dates made available by the Seller.
   4. If the Voucher is not used within the validity period (understood as making a reservation for a date of service provision), the Purchaser or Beneficiary shall lose the opportunity to provide the Service. Failure to use the Voucher shall not be the basis for requesting a refund of the payment made, as the Vendor remains ready to provide the Service.
   5. Section 3 of this chapter of the Terms and Conditions shall apply mutatis mutandis to the redemption of Vouchers.

Chapter IV. WITHDRAWAL FROM THE CONTRACT

1. The consumer may withdraw from the Agreement for the sale of a product purchased on the Website within 14 (fourteen) calendar days without stating a reason and without incurring costs.
2. The Consumer shall also have the right of withdrawal within 14 (fourteen) calendar days if the Booking or Voucher is purchased directly at the Place of Service.
3. The period for withdrawal from the Agreement shall start from the date of its conclusion.
4. The declaration of withdrawal from the sales contract can be made by sending it to the Seller's address or to the e-mail address: wroclaw@airpoint.eu. To make a declaration, you can use the form available at HERE.
5. In the event that the withdrawal from the Contract is deemed to have been successfully submitted, the Contract shall be deemed not to have been concluded. The refund of the payments made by the Consumer shall be made within 14 days of the withdrawal in the manner in which the payment was made.
6. All costs associated with the return of the goods after withdrawal from the Contract shall be borne by the Consumer.
7. The Contract cannot be withdrawn if the Service has been performed before the withdrawal.

Chapter V. COMPLAINTS

1. In the event of a defect in goods or services purchased from the Seller, the Purchaser has the right to lodge a complaint based on the provisions of the Civil Code or the Consumer Rights Act, which regulate warranty rights.
2. A complaint can be made in writing by sending it to the Seller's address or to the e-mail address: info@airpoint.eu.
3. The purchaser should include in the complaint a brief description of the defect, the circumstances and date of its occurrence, his/her contact details and his/her demand in connection with the defect in the goods or service.
4. If the goods are not in conformity with the contract, the consumer may request repair or replacement. The trader may replace it when the consumer requests repair, or the trader may repair it when the consumer requests replacement if it is impossible or would require excessive costs for the trader to bring the goods into conformity with the contract in the manner chosen by the consumer. If repair and replacement are impossible or would require unreasonable costs for the trader, the trader may refuse to bring the goods into conformity with the contract
5. If the goods are not in conformity with the contract, the consumer may make a declaration to reduce the price or withdraw from the contract when:
   1. the trader has refused to bring the goods into conformity with the contract;
   2. the trader has failed to bring the goods into conformity with the contract;
   3. the non-conformity of the goods with the contract continues even though the trader has tried to bring the goods into conformity with the contract;
   4. the lack of conformity of the goods with the contract is such as to justify either a reduction in price or rescission of the contract;
   5. it is clear from the trader's statement or the circumstances that he will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience for the consumer.
6. The Seller shall respond to the reported complaint within 14 days. If the Purchaser is a Consumer, in the absence of a reply within the indicated period, the claim shall be deemed justified.
7. The rights of the Consumer shall also apply to a natural person concluding a contract directly related to his/her business activity, when it follows from the content of that contract that it is not of a professional nature for that person, arising in particular from the subject matter of his/her business activity made available on the basis of the provisions on the Central Register and Information on Business Activity.
8. Detailed information on the consumer's possibilities of using out-of-court complaint and redress procedures, as well as the rules of access to these procedures, are available at the offices and websites of district (city) consumer ombudsmen, social organisations whose statutory tasks include consumer protection, Voivodship Inspectorates of Trade Inspection and at the following internet addresses of the Office of Competition and Consumer Protection:
   http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
9. The consumer has the following examples of out-of-court complaint and redress procedures:
   1. The consumer shall be entitled to apply to the permanent amicable consumer court referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended) to resolve a dispute arising from the Agreement concluded with the Seller.
   2. The Consumer shall be entitled to apply to the provincial inspector of the Trade Inspection, pursuant to Article 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), to initiate mediation proceedings for the amicable settlement of a dispute between the Consumer and the Seller.
   3. A consumer may obtain free assistance in resolving a dispute between him and the seller, also using the free assistance of a county (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection (e.g. Federation of Consumers, Association of Polish Consumers).

Chapter VI. TECHNICAL REQUIREMENTS

1. In order to use the Website, it is necessary to use a terminal device that meets the following conditions:
   1. has access to the Internet,
   2. has a web browser with cookies enabled,
   3. has a program installed that can open PDF files (e.g. Adobe Reader).

Chapter VII. PROCESSING OF PERSONAL DATA

1. In accordance with the requirements of Articles 13, 14 and 15 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as RODO, we inform you that:
   1. The administrator of the personal data is AirPoint sp. z o.o. with its registered seat at Pokorna 2 lok. U12, 00-199 Warsaw, registered in the register of entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XIII Economic Division of the National Court Register, under the KRS number 0000677044, share capital 50.000 PLN paid in full, NIP 5252710092, REGON 367247644, acting under the name of AirPoint.
   2. Personal data are processed by the Administrator in order to provide services and sell goods and to fulfil the Administrator's legal obligations, as well as to protect the legitimate interests pursued by the Administrator. Data related to marketing and promotion are processed on the basis of consent. The legal basis for the processing of the data is Art. 6 para . 1 lit. a, b, c and f RODO.
   3. Personal data will be retained for the period necessary for the performance of the contract, but taking into account legislation requiring the retention of tax and accounting records for at least 5 years. In the case of personal data processed on the basis of consent, it will be kept for the period for which consent was given or until it is withdrawn.
   4. Everyone has the right to request access to their personal data, the right to rectification, erasure, restriction of processing, the right to object to processing, and the right to data portability to the extent regulated by the aforementioned Regulation.
   5. Everyone has the right to request access to their personal data, the right to rectification, erasure, restriction of processing, the right to object to processing, and the right to data portability to the extent regulated by the aforementioned Regulation.
   6. The provision of personal data by Purchasers is voluntary, however, it is necessary for the conclusion of the Agreement and the performance of the Services. The Seller processes personal data only for the purpose of concluding and performing the Services and, if consent is given, also for marketing purposes.
   7. By providing data, the customer declares that the personal data provided is his/her own and is up-to-date.
   8. If the Purchaser chooses to pay by means of a Payment Provider, he thereby consents to his personal data being passed on to the Payment Provider to the extent necessary for the provision of this service.
   9. If the Purchaser designates a third party as a Beneficiary, the Purchaser declares that he has obtained the consent of that person to make his personal data available to the Seller for the purpose of concluding and performing the Contract.
   10. The controller does not plan to transfer personal data to third countries, nor does it use automated decision-making mechanisms.

Chapter VIII. FINAL PROVISIONS

1. Contracts concluded through the Website are concluded in the Polish language and are governed by Polish law.
2. Contact with the Vendor is possible directly at the Place of Service, by e-mail and by telephone during business hours. The Seller's detailed and up-to-date contact details are available at www.airpoint.eu.
3. The Seller reserves the right to modify the content of these Terms and Conditions at any time, posting the date of the last modification.
4. These Terms and Conditions are available at the Place of Service and on the Website.

Terms and conditions of sale effective from 3 November 2025.

 

Chapter I. DEFINITIONS

1. Vendor: AirPoint Polska sp. z o.o. with the registered office at Pokorna 2 lok. U12, 00-199 Warsaw, registered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XIII Business Division of the National Court Register, under KRS number 0000785197, share capital PLN 50,000 paid in full, NIP 1132997752, REGON 383298037, acting under the name of AirPoint Polska.
2. Purchaser: An individual or legal entity entering into a Contract with the Seller by purchasing services and goods using the Website or in person.
3. Beneficiaries: The person who uses the service on the basis of a Booking or Voucher, which may be either the Purchaser or a third party.
4. Consumer: a purchaser who is a natural person making a purchase not directly connected with his/her professional or business activity.
5. Internet service: The booking and sales system for services and goods operated by the Seller, available at www.airpoint.eu.
6. Contract: Contract concluded via the Website.
7. Service: Flight simulation replicating the behaviour of a real aircraft using Flight Simulator.
8. Place of Provision of Services: Premises where the Vendor's business is carried out, the address of which is communicated to the Purchaser or Beneficiary when making a Booking or arranging a Voucher redemption date.
9. Flight Simulator: A device consisting of a replicated aircraft cockpit and a vision system for flight simulations replicating the behaviour of a real aircraft.
10. Payment Operator: Przelewy24 service, PayPal or the Purchaser's bank, enabling payment by the Purchaser when purchasing services and goods on the Website.
11. Booking: A method of purchasing a Service which involves the purchaser indicating a predetermined date for the Service.
12. Voucher: A document authorising the performance of the Service, which includes the Voucher number and the expiry date of the Voucher.
13. Voucher validity period: Means the date until which the Voucher number is active, the provision of which enables the booking of a date for the performance of the Service. Reservation of a date for the Service may be made independently via the Website or at the Place of Service.
14. Regulations: These Rules of Procedure and any annexes forming an integral part thereof.

Chapter II. GENERAL PROVISIONS

1. The Terms and Conditions set out the standard terms and conditions applicable to the booking and purchase of services and goods between the Seller and the Purchaser offered on the Website.
2. Contracts concluded between the Seller and the Purchaser shall be governed by Polish law.
3. The services offered via the Website are provided at the Place of Service.
4. Each time you visit the Website, you accept these Terms and Conditions.

Chapter III. CONCLUSION AND PERFORMANCE OF THE CONTRACT

1. Ways of concluding the Agreement:
   1. The contract may be concluded by the user via the Website or in person at the Place of Service.
   2. The conclusion of a Contract on the Website requires the Purchaser to provide his/her following details: name and surname and e-mail address.
   3. The Purchaser, by concluding the Contract, purchases one of two ways of providing the Service:
      1. Reservation involving the indication on the Website of a specific date and time for the provision of the Service,
      2. Voucher consisting of the purchase of a document entitling to the Service.
2. Stages of concluding the Agreement:
   1. Booking:
      1. The Purchaser chooses the type of Service.
      2. The Purchaser selects the date for the Service via the Website or in person at the Place of Service among the available dates.
      3. The Purchaser provides his/her data (name and e-mail address) in order to conclude the Agreement and to book the appointment. The provision of additional data (home address, e-mail address and telephone number) is voluntary and is intended to facilitate contact between the Seller and the Purchaser.
      4. The Purchaser shall make payment in advance for the selected Service via the Payment Provider or, in the case of a personal purchase, directly at the Place of Service.
      5. Once payment has been confirmed, the Purchaser will receive confirmation of the booking in electronic form.
   2. Voucher:
      1. The Purchaser chooses the type of Service.
      2. provide your data (name and e-mail address) in order to conclude the Contract. The data provided is the data of the Voucher Purchaser, the data of the person who will use the Service should be provided only when booking the Voucher Realization Date.
      3. The Purchaser shall make payment in advance for the Voucher for the selected Service via the Payment Provider or, in the case of a personal purchase, directly at the Place of Service.
      4. Once payment has been confirmed, the Purchaser will receive the Voucher in electronic form (PDF file) via email or in paper form if purchased directly at the Place of Service.
   3. The contract for the purchase of a Booking or Voucher is concluded at the time of confirmation of payment.
   4. Payment:
      1. All prices on the Website are given in Polish zloty and are gross amounts (including VAT).
      2. The purchaser undertakes to pay within 30 minutes of the purchase. The moment of payment is: 1) notification of its receipt through the payment channels made available on the Website, 2) payment of the amount due at the Place of Service.
      3. The contract is concluded as soon as the payment is received by the Seller.
      4. Failure to pay the fee within the stipulated period will result in the cancellation of the transaction made.
      5. The Purchaser may lodge a complaint about the cancellation of a transaction within 6 hours of receiving the cancellation e-mail. For this purpose, the Purchaser is obliged to send the payment confirmation to the e-mail address provided on the Website. The Seller shall examine the complaint by the end of the working day following the day on which the complaint was submitted. Complaints submitted after the deadline or not meeting the above requirements will not be considered.
      6. If the complaint is accepted, the Seller shall enable the Purchaser to perform the Contract on the date resulting from the Booking, provided that this date is still available. If the date of the original Booking is not available, the Seller and the Purchaser shall agree on a new date for the performance of the Contract.
      7. The amount paid by the Purchaser in excess of the time limit indicated in paragraph 2(d)(i) above of these Rules will be eligible to be settled for payment on the next transaction.
      8. The purchaser making a purchase through the Website agrees to receive fiscal receipts in electronic form to the e-mail address provided when placing the order, to which an e-mail will be sent containing a link enabling the viewing and downloading of the fiscal receipt issued in electronic form.
3. Implementation of the Agreement:
   1. The Seller shall perform the Contracts at the Place of Service.
   2. Contracts shall be executed at the times and under the conditions contained therein, in particular with regard to the type and length of the Booking or Voucher, including its period of validity.
   3. The purchaser may designate a third party (hereinafter referred to as „Beneficiaries”) to exercise its rights under the Contract, then the Beneficiary shall perform its obligations under this clause 3 of the Rules.
   4. The User is obliged to arrive at the Place of Service no later than 15 minutes before the contractual deadline.
   5. At the request of the Seller, the User is obliged to present an identity card or provide information enabling the confirmation of the data provided when booking an appointment. By starting to use the Service, the User agrees to the terms of service. At the request of the Seller, the Purchaser or the User is obliged to sign a statement of consent to the terms and conditions of the Seller's services.
   6. If the Beneficiary is a minor or does not have full capacity to perform legal acts and make declarations of will, then it is necessary for his/her legal representative to make a declaration at the Place of Service Provision that he/she agrees to the terms of service provided by the Seller and to make a declaration of consent to the use of the Flight Simulator by the person under his/her care. The underage Beneficiary shall be under the sole care of his/her legal representative during the provision of the Service, with the legal representative being required to remain at the Place of Service at all times during the use of the Service.
   7. Failure to meet the requirements indicated in point 3 c - f of the Terms and Conditions is grounds for refusal of the Service by the Seller.
   8. The Beneficiary may make a one-time change to the booking no later than 24 hours before the performance date of the Contract. In such a situation, a new date for the performance of the Contract shall be indicated. The Seller reserves the right to charge an additional fee for changing the booking date, in the amount indicated on the Website.
   9. The Vendor reserves the right to cancel the booking in the event of a breakdown or other technical problems preventing the performance of the Contract. The Vendor will immediately inform the Beneficiary of the need to cancel the booking by contacting the Vendor by telephone or email, and will offer to set a new date for the performance of the Contract or to restore the activity of the voucher in order to allow the Beneficiary to re-book.
   10. The rules that apply to people staying at the Place of Service and using the Flight Simulator are set out in the Terms and conditions for the use of AirPoint premises and the Flight Simulator available at HERE.
   11. In the event of a reduction in time or refusal to perform the Contract due to failure to comply with the rules set out in the AirPoint Premises and Flight Simulator Terms and Conditions of Use, the Purchaser or User shall have no claim to perform the remainder of the Contract.
4. Voucher redemption:
   1. If the Voucher is purchased in advance and paid for via a Payment Provider or at the Place of Service, the Purchaser or Beneficiary shall make a booking of the date for the performance of the Contract by the Vendor via the Website or in person at the Place of Service. The Purchaser or Beneficiary shall receive a confirmation of the booking in electronic form.
   2. The Purchaser or Beneficiary may indicate the Voucher Redemption Date among the dates proposed by the Seller. In the case of an independent reservation of a date through the use of the Website, the dates on which the Service can be performed will be visible.
   3. Voucher Validity Date means the date until which the voucher number is active, the provision of which enables the booking of a date for the performance of the Service, although the date for the performance of the Service itself may be later and is selected at the time of service from the dates made available by the Seller.
   4. If the Voucher is not used within the validity period (understood as making a reservation for a date of service provision), the Purchaser or Beneficiary shall lose the opportunity to provide the Service. Failure to use the Voucher shall not be the basis for requesting a refund of the payment made, as the Vendor remains ready to provide the Service.
   5. Section 3 of this chapter of the Terms and Conditions shall apply mutatis mutandis to the redemption of Vouchers.

Chapter IV. WITHDRAWAL FROM THE CONTRACT

1. The consumer may withdraw from the Agreement for the sale of a product purchased on the Website within 14 (fourteen) calendar days without stating a reason and without incurring costs.
2. The Consumer shall also have the right of withdrawal within 14 (fourteen) calendar days if the Booking or Voucher is purchased directly at the Place of Service.
3. The period for withdrawal from the Agreement shall start from the date of its conclusion.
4. The declaration of withdrawal from the sales contract can be made by sending it to the Seller's address or to the e-mail address: poznan@airpoint.eu. To make a declaration, you can use the form available at HERE.
5. In the event that the withdrawal from the Contract is deemed to have been successfully submitted, the Contract shall be deemed not to have been concluded. The refund of the payments made by the Consumer shall be made within 14 days of the withdrawal in the manner in which the payment was made.
6. All costs associated with the return of the goods after withdrawal from the Contract shall be borne by the Consumer.
7. The Contract cannot be withdrawn if the Service has been performed before the withdrawal.

Chapter V. COMPLAINTS

1. In the event of a defect in goods or services purchased from the Seller, the Purchaser has the right to lodge a complaint based on the provisions of the Civil Code or the Consumer Rights Act, which regulate warranty rights.
2. A complaint can be made in writing by sending it to the Seller's address or to the e-mail address: info@airpoint.eu.
3. The purchaser should include in the complaint a brief description of the defect, the circumstances and date of its occurrence, his/her contact details and his/her demand in connection with the defect in the goods or service.
4. If the goods are not in conformity with the contract, the consumer may request repair or replacement. The trader may replace it when the consumer requests repair, or the trader may repair it when the consumer requests replacement if it is impossible or would require excessive costs for the trader to bring the goods into conformity with the contract in the manner chosen by the consumer. If repair and replacement are impossible or would require unreasonable costs for the trader, the trader may refuse to bring the goods into conformity with the contract
5. If the goods are not in conformity with the contract, the consumer may make a declaration to reduce the price or withdraw from the contract when:
   1. the trader has refused to bring the goods into conformity with the contract;
   2. the trader has failed to bring the goods into conformity with the contract;
   3. the non-conformity of the goods with the contract continues even though the trader has tried to bring the goods into conformity with the contract;
   4. the lack of conformity of the goods with the contract is such as to justify either a reduction in price or rescission of the contract;
   5. it is clear from the trader's statement or the circumstances that he will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience for the consumer.
6. The Seller shall respond to the reported complaint within 14 days. If the Purchaser is a Consumer, in the absence of a reply within the indicated period, the claim shall be deemed justified.
7. The rights of the Consumer shall also apply to a natural person concluding a contract directly related to his/her business activity, when it follows from the content of that contract that it is not of a professional nature for that person, arising in particular from the subject matter of his/her business activity made available on the basis of the provisions on the Central Register and Information on Business Activity.
8. Detailed information on the consumer's possibilities of using out-of-court complaint and redress procedures, as well as the rules of access to these procedures, are available at the offices and websites of district (city) consumer ombudsmen, social organisations whose statutory tasks include consumer protection, Voivodship Inspectorates of Trade Inspection and at the following internet addresses of the Office of Competition and Consumer Protection:
   http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
9. The consumer has the following examples of out-of-court complaint and redress procedures:
   1. The consumer shall be entitled to apply to the permanent amicable consumer court referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended) to resolve a dispute arising from the Agreement concluded with the Seller.
   2. The Consumer shall be entitled to apply to the provincial inspector of the Trade Inspection, pursuant to Article 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), to initiate mediation proceedings for the amicable settlement of a dispute between the Consumer and the Seller.
   3. A consumer may obtain free assistance in resolving a dispute between him and the seller, also using the free assistance of a county (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection (e.g. Federation of Consumers, Association of Polish Consumers).

Chapter VI. TECHNICAL REQUIREMENTS

1. In order to use the Website, it is necessary to use a terminal device that meets the following conditions:
   1. has access to the Internet,
   2. has a web browser with cookies enabled,
   3. has a program installed that can open PDF files (e.g. Adobe Reader).

Chapter VII. PROCESSING OF PERSONAL DATA

1. In accordance with the requirements of Articles 13, 14 and 15 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as RODO, we inform you that:
   1. The administrator of the personal data is AirPoint sp. z o.o. with its registered seat at Pokorna 2 lok. U12, 00-199 Warsaw, registered in the register of entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XIII Economic Division of the National Court Register, under the KRS number 0000677044, share capital 50.000 PLN paid in full, NIP 5252710092, REGON 367247644, acting under the name of AirPoint.
   2. Personal data are processed by the Administrator in order to provide services and sell goods and to fulfil the Administrator's legal obligations, as well as to protect the legitimate interests pursued by the Administrator. Data related to marketing and promotion are processed on the basis of consent. The legal basis for the processing of the data is Art. 6 para . 1 lit. a, b, c and f RODO.
   3. Personal data will be retained for the period necessary for the performance of the contract, but taking into account legislation requiring the retention of tax and accounting records for at least 5 years. In the case of personal data processed on the basis of consent, it will be kept for the period for which consent was given or until it is withdrawn.
   4. Everyone has the right to request access to their personal data, the right to rectification, erasure, restriction of processing, the right to object to processing, and the right to data portability to the extent regulated by the aforementioned Regulation.
   5. Everyone has the right to request access to their personal data, the right to rectification, erasure, restriction of processing, the right to object to processing, and the right to data portability to the extent regulated by the aforementioned Regulation.
   6. The provision of personal data by Purchasers is voluntary, however, it is necessary for the conclusion of the Agreement and the performance of the Services. The Seller processes personal data only for the purpose of concluding and performing the Services and, if consent is given, also for marketing purposes.
   7. By providing data, the customer declares that the personal data provided is his/her own and is up-to-date.
   8. If the Purchaser chooses to pay by means of a Payment Provider, he thereby consents to his personal data being passed on to the Payment Provider to the extent necessary for the provision of this service.
   9. If the Purchaser designates a third party as a Beneficiary, the Purchaser declares that he has obtained the consent of that person to make his personal data available to the Seller for the purpose of concluding and performing the Contract.
   10. The controller does not plan to transfer personal data to third countries, nor does it use automated decision-making mechanisms.

Chapter VIII. FINAL PROVISIONS

1. Contracts concluded through the Website are concluded in the Polish language and are governed by Polish law.
2. Contact with the Vendor is possible directly at the Place of Service, by e-mail and by telephone during business hours. The Seller's detailed and up-to-date contact details are available at www.airpoint.eu.
3. The Seller reserves the right to modify the content of these Terms and Conditions at any time, posting the date of the last modification.
4. These Terms and Conditions are available at the Place of Service and on the Website.